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Tugs Smith

Tugs Smith

Co-Founder and CEO of ATAC Global CX, a blockchain-verified remote customer service certification company

Jul 9, 2026

11:19
Once they have passed both scenarios, then that accreditation is issued onto the blockchain, and it cannot be faked, and there's no expiration on the trust of that accreditation.
11:33
One thing I'm going to add to that, Peter, is myself being the test dummy and the pleasure of right now where we're sitting in 2026 and the technology that we have access to and we have our hands on.
11:47
The questions are never the same.
11:49
No two agents are going to be taking the exact same evaluation of 40 questions.
11:54
They can't tell their friends, hey, here's the answer.
11:57
Here's a score sheet.
11:58
Here's a cheat sheet.

7 MINS LATER

18:54
And that's how we kind of structure it where there's a lot less resistance in validating or verifying an agent that you're recruiting.

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