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Tracy Cherpeski

Sep 25, 2026

2:37
And so is there an actual risk, maybe like financial, leasing legal, of getting this wrong when it's either stated plainly or not stated at all, like you just talked about communication? I
2:48
mean, if there's a breach...
2:50
That is, you know, potential lawsuit.
2:54
There's maybe, you know, some other issues that could come up.
2:57
It could be a ding against them for their business.
3:00
You know, if it's really big, it could potentially cost them their practice.
3:03
We hope that doesn't happen.
4:48
And what would be a simple low cost habit or maybe system that will close the gap on the issue?
7:55
And so what role does technology play here, whether it's automated reminders, deposits, waitlists, and supporting a practice's boundaries before no show even happens?
8:05
oh, the great thing about having a clear workflow before you automate anything, right? Go back and listen to our round table.
8:15
Yes.
8:16
Please.
8:17
But, you know, make sure that the workflow makes sense and make sure that the process or the procedure that you want makes a lot of sense and that there's not duplicate work and that there's not extra, you know, unnecessary work.
8:27
But the great thing about having the ability to automate something is that the discomfort of having to have those conversations or multiple conversations with patients gets kind of like the email gets to be the bad guy or the text gets to be the bad guy and your EHR, however you're running that, is the one that's the enforcer.
8:47
And then also consistency will be increased because it's not We love humans.
9:35
And now lastly, touching on systems like we were talking about a little bit earlier, what's one change to a booking system that will strengthen a practice operations the most?

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