So what was the first thing, you know, as far as like hiring people and what were the things that really transformed you, the business from just being technically experts to giving great results?

So I guess I'll answer that part of the question.

I want to preface with one thing that was added to my understanding that was a very scary time.

So one of my first mentors was a gentleman named Roland J.

Down, who had a very successful business in Albany, New York, who actually had businesses that he failed in prior to having the success.

And he was traveling around doing seminars and helping educate other people on some of the mistakes he made to help them not make the mistakes.

So I gained an introduction to him, and I called the – I called – some references that he provided.

This particular homeowner,