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Tom Redman

Jun 27, 2026

13:43
How are you thinking about that piece and what you're seeing with businesses? Is there too much focus on the cost-cutting aspect of it and not enough in transforming how the business can serve its customers?
13:58
Oh, my goodness.
13:59
I'm so glad you asked that question.
14:01
Right.
14:01
Think about it.
14:02
If five years down the road, all we got out of AI is that people cut a bunch of heads.
14:08
Wouldn't that just be an awful result? Right.

9 MINS LATER

23:21
but very, very specific on what you need to do.

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