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Tom Lowe

Sep 22, 2026

16:23
And that's exciting.
16:24
Well, I think in some ways on the advice side, it may not be a huge increase or a huge difference from what we're already doing.
16:30
Because we do get people coming to us with issues.
16:33
So we will do our best to provide advice to them, whether it's in housing or telecoms or even actually in the water sector.
16:39
In the UK, there is a statutory advocate for water separate to us for historic reasons going back about 20 years.
16:47
And we get people coming to us with water issues.
16:49
We deal with thousands of inquiries, even though there's actually a statutory advocate somewhere else who does water.

7 MINS LATER

24:14
What protects that kind of funding model? Because you need to find the right balance between dependency on the very industry it's meant to hold accountable, right? So how does that work, really?

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