We asked Tom to tell us how it works.

About four years ago, I did sort of a statistically significant analysis of our overall demand coming in on 999 and 101.

And what we found was about 52% of those contacts that were coming in were people contacting us about a crime or contacting us about something that we would record or us sending out police officers.

So police work.

That left 48% of our demand, which wasn't those things, which is a little bit worrying.

So we've implemented a few different things.

We've stepped into robotic process automation to speed up our processes and free up time.

what's that