Tom.

Thanks, Jafani, for providing a great background and context for these next sections.

Overhead vehicle management begins well before technology selection through understanding operational scenarios, the people and the organisations involved, and how the system is expected to operate end to end.

Ross Rhodes Guide to Road Tunnels recommends a systems engineering approach be applied across planning, design and commissioning of new tunnels and the operating systems, including the overhead vehicle response system.

The systems engineering V model takes you from stakeholder needs and concept operations down to design and back up through the verification, validation and operations.

The report details how overhead vehicle planning fits within this framework and across the full project lifecycle, including tunnel retrofit and upgrade programs, where the V model can be repeated to reconnect with the original system requirements.

The V model's emphasis on traceability, verification and validation makes it valuable for complex system upgrades, including overhead vehicle systems.

We'll talk about that a bit later again, but I'll hand you back now to Tom to take us through the opportunities the research identified to strengthen over-hype people management from earlier prevention and detection through to response and recovery.