T
Todd Dailey
1
APPEARANCES
1
PODCASTS
012
DEC 30
JAN 6
JAN 13
JAN 20
JAN 27
FEB 3
FEB 10
FEB 17
FEB 24
MAR 3
MAR 10
MAR 17
MAR 24
MAR 31
APR 7
APR 14
APR 21
APR 28
MAY 5
MAY 12
MAY 19
MAY 26
JUN 2
JUN 9
JUN 16
JUN 23
JUN 30
JUL 7
JUL 14
JUL 21
JUL 28
AUG 4
AUG 11
AUG 18
AUG 25
SEP 1
SEP 8
SEP 15
SEP 22
SEP 29
OCT 6
OCT 13
OCT 20
OCT 27
NOV 3
NOV 10
NOV 17
NOV 24
DEC 1
DEC 8
DEC 15
DEC 22
DEC 29
JAN 5
JAN 12
JAN 19
JAN 26
FEB 2
FEB 9
FEB 16
FEB 23
MAR 2
MAR 9
MAR 16
MAR 23
MAR 30
APR 6
APR 13
APR 20
APR 27
MAY 4
MAY 11
MAY 18
MAY 25
JUN 1
JUN 8
JUN 15
JUN 22
JUN 29
JUL 6
JUL 13
JUL 20
JUL 27
AUG 3
AUG 10
AUG 17
AUG 24
AUG 31
SEP 7
SEP 14
SEP 21
SEP 28
OCT 5
OCT 12
OCT 19
OCT 26
NOV 2
NOV 9
Oct 7, 2026
Putting People and Process Before Technology with Todd Dailey
W
8:54Will JonesHOST
And staying with the human side of tech, how do you build people and more specifically the opportunity to build relationships with clients into your processes when implementing technology?
T
9:06Todd DaileyGUEST
Just before I get to that, I would say that that's massive, this keeping a, a, a strong lens on client experience because I think with AI and all the tech n- technology coming out, relationships, particularly in the independent channel, are gonna be the differentiator.
T
9:20Todd DaileyGUEST
That ability to connect with people and build a relationship with people and stay in front of them, that human connection is gonna be a huge, huge piece.
T
9:26Todd DaileyGUEST
So I think we've got to avoid falling into the trap, to your point, of getting so efficient and so focused on the efficiency side of things and really make sure we're being effective in the ways we need to, um, to differentiate ourselves as an entire distribution channel, let alone as a, you know, agency to agency.
W
13:16Will JonesHOST
And now moving over to the market, and as markets in certain regions soften, how is IMG approaching that?