What happened?

Well, you know, if there's a if I've described kind of the noble side, maybe of physicians for a moment, let me describe the less noble side for a moment.

And that is the desire to be in control.

that there's a kind of a top-down command and control structure in medicine that starts with the physician.

What we learned is we had to release that.

We learned that if we tried to put ourselves in charge of every single decision, approve every single decision, those delays that we talked about at first, of this episode were going to happen and the outcomes were not going to be as they could.

So we had to give up control to the phlebotomist, to the nurse.

Any interesting examples from your world?