
Toby Culshaw
Senior Director of Talent Intelligence & Quality at ServiceNow; author of "Talent Intelligence" and founder of the Talent Intelligence Collective.
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Aug 19, 2026
Talent Intelligence Is Outgrowing TA
9:54
10:13
33:22

Johnny CampbellHOST
For you in particular, where did you and your team sit in relation to the people who actually own the RECs and how did you interact?

Toby CulshawGUEST
By the end of it, we had a team of about 25, depending on the number of rotations and what we're doing during the year, but it was about 25.
23 MINS LATER

Johnny CampbellHOST
When you say the user comes, are you talking about the recruiter, a hiring manager, or just a business owner, as in a business function owner?
Series 2/Episode 1 - Toby Culshaw
13:25
13:39
13:45
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13:24speaker_1UNKNOWN
what

Toby CulshawGUEST
is the product here? Are we as the user, the product, or are we a customer? And the problem with LinkedIn is for probably best part of a decade now, probably longer, they haven't published usage stats.

Toby CulshawGUEST
So yes, we know how many members are created and how many gajillion new profiles are created every day.

Toby CulshawGUEST
We know that they're running at 110% penetration rate of the US labor market, which is a remarkable feat.
7 MINS LATER
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20:37speaker_1UNKNOWN
of high performance.