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Toby Culshaw

Toby Culshaw

Senior Director of Talent Intelligence & Quality at ServiceNow; author of "Talent Intelligence" and founder of the Talent Intelligence Collective.

Aug 19, 2026

9:54
For you in particular, where did you and your team sit in relation to the people who actually own the RECs and how did you interact?
10:03
Yeah.
10:06
So we sat within sourcing.
10:07
So Phillips, I reported into the VP of sourcing.
10:11
By the end of it, so it started year one, just me.
10:13
By the end of it, we had a team of about 25, depending on the number of rotations and what we're doing during the year, but it was about 25.
10:21
Less than 5% of all of our work was for HR at all.

23 MINS LATER

33:22
When you say the user comes, are you talking about the recruiter, a hiring manager, or just a business owner, as in a business function owner?
speaker_1UNKNOWN
13:24
what
13:25
is the product here? Are we as the user, the product, or are we a customer? And the problem with LinkedIn is for probably best part of a decade now, probably longer, they haven't published usage stats.
13:39
So yes, we know how many members are created and how many gajillion new profiles are created every day.
13:44
which is amazing.
13:45
We know that they're running at 110% penetration rate of the US labor market, which is a remarkable feat.
13:51
But we don't know how often people are logging in.
13:54
We don't know how long they're staying in there for.

7 MINS LATER

speaker_1UNKNOWN
20:37
of high performance.

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