
TJ O'Connor
President of Farmington Consulting Group, a leading market research and growth strategy firm for the HVAC, plumbing, and electrical distribution industries.
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Sep 19, 2026
The HVAC Contractor of the Future: Are You Ready for What's Next? with TJ O'Connor
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TJ O'ConnorGUEST
So three, four, four, let's say four years ago, we saw in our industry, private equity activity really at a, at a high level.

TJ O'ConnorGUEST
And we saw a lot of contractors being eaten up, bought out by private equity firms.

TJ O'ConnorGUEST
And that was kind of predicted because a lot of these private equity firms like to flip their investments every three, four or five years, whatever it may be.

TJ O'ConnorGUEST
So a couple of trends that we are seeing is obviously a lot of businesses independently being bought out by private equity.
7 MINS LATER
62:47
last kind of not even necessarily question but really you know opportunity to kind of give you the mic and let you let you go with it you know based on everything that the research has shown you over the years what's the one thing that you want to make sure that today's contractor that's listening to this show understands about preparing their business for the future
How systems like divisor pricing & flat-rate pricing can transform profitability - TJ O'Connor
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1:08Furman HaynesHOST
Can you explain in as simple of terms as possible what, what, what that pricing structure looks like and how it works?

TJ O'ConnorGUEST
So I would say the number one downfall of the majority of contractors is they don't know how to price their jobs correctly, and they're leaving margin on the table.

TJ O'ConnorGUEST
The average net profitability of a heating and air contractor, according to our Contractor of the Future study across the country, is plus 6%.

TJ O'ConnorGUEST
That means the average contractor is profitable, right? But what our data and experience clearly shows that in order for a contractor to grow and to sustain growth over time, that requires a minimum of plus 10% net profitability at the end of the year to be able to invest in your people, in training, in your fleet, in software, marketing, you name it.

TJ O'ConnorGUEST
So what that says is our industry, the average contractor, is not profitable enough to sustain growth and reinvest in the areas that they do, and one of the main reasons is because of job costing and the lack of education around it.
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17:05Gary McCreadieHOST
I'm just getting annoyed by it 'cause every day someone's got a company that's able to help with AI tools.
HVAC Sales Mistakes Contractors Make to Lose Profit by Offering Too Few Options – TJ O'Connor
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TJ O'ConnorGUEST
So there are still contractors out there who only provide one option, right? They go out to, let's say, a home and, um, that homeowner is having some issues with their system and they say, "You know, this is, this is what we should do.

TJ O'ConnorGUEST
So what has been kind of considered in our industry for some time now is having a good, better, best option.
8 MINS LATER
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14:50Furman HaynesHOST
But for those that do, talk about this finding around marketing spend and maybe which levers are the highest ROI that, uh, uh, that you guys saw, you know, underneath the, uh, marketing umbrella.
