... uh, so just because you have fewer jobs booked and you may have a lower booking percentage doesn't mean that you're actually doing worse.

Yeah, yeah.

I couldn't agree more.

And, you know, you gotta, you gotta measure this as well.

So I would, you know, suggest for companies, for example, that don't do NPS, it's, it's really useful.

But I, I know that, you know, uh, having tight budgets and everything, you know, you wanna save as much money as you can, but you can just- You know, start doing simple things like being proactive, doing, like, the, uh, pre-move calls.

If you don't have MPS, do the final calls.

Yeah.

It's just, it was more about specifically, you know,

Yeah, I mean, I've seen situations like that too many times with a lot of other companies.

Maybe, I mean, from my experience, sadly, I think it's vast majority of the moving companies that encounter same issues.

You know, it's either, I mean, I would say like 70 to even 80% of the time they will be low balling.

It's like a domino effect.

So you have a salesperson who just takes the basic inventory, quotes it, the movers go there, they see a lot of more stuff, obviously, then encounter problems, escalations, and everything falls down, basically like domino effect.

Starting from sales, who is like initial contact with the customer, throughout dispatch, coordinating this with the movers, up until the end of customer service and the department, they all have to work as a team.

So what recommendations for how movers can avoid claims and payouts that you would like to make? What would you suggest? What would you recommend? What's the biggest issue for you?