T
Taylor Reed
American football linebacker
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Aug 18, 2026
Maximizing What You Have – Proven Strategies to Boost Revenue from Current Patients | Marketing Vitals
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15:54KellyHOST
So I'm sure having, you know, technology solutions like yours in place to really help streamline things and make everybody's lives easier in terms of onboarding and filling scripts is something that I'm sure your pharmacies are absolutely seeing.

Taylor ReedGUEST
Well, and I think what's at the heart of Scripply is that we were actually built by people who worked behind the counter.

Taylor ReedGUEST
So keeping the patient first when we're developing our workflows and designing the next feature enhancement is always top of mind for us.

Taylor ReedGUEST
I am always very surprised by the number of pharmacy management systems out there who are not built by pharmacists or pharmacy techs or even healthcare clinicians.

Taylor ReedGUEST
But I think, you know, the conversation today is really just how can we treat our patients better and ultimately, like, you know, you treat people well and that hopefully creates dividends for you and your business and the good that you do in the community.

Al BrancaGUEST
And then I think more importantly, promote and or implement clinical services and increase communication with current patients about those services.

Taylor ReedGUEST
Yeah, I would piggyback off that, certainly that second point about increasing clinical services.

Taylor ReedGUEST
You know, We have capabilities now where we can be doing adherence rescue calls essentially through our patient app where you can, based on a percent of day supply, basically say, hey, we got to trigger this notification to this patient to check in and see what's going on.
Maximizing What You Have – Proven Strategies to Boost Revenue from Current Patients | Marketing Vitals
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17:46KellyHOST
Mm-hmm.

Taylor ReedGUEST
So, um, keeping the patient first when we're developing our workflows and, um, you know, designing the next feature enhancement is always top of mind for us.

Taylor ReedGUEST
I am always very surprised by the number of pharmacy management systems out there who are not built by pharmacists or pharmacy techs or even healthcare clinicians.

Taylor ReedGUEST
Um, but I think, you know, the conversation today is really just how can we treat our patients better and ultimately, like, you know, you treat people well and that, that hopefully creates dividends for you and your business and the good that you do in the community.

Al BrancaGUEST
Um, and then I think more importantly, promote and/or implement clinical services and increase communication with current patients about those services.

Taylor ReedGUEST
I w- I would piggyback off that, um, certainly that second point about increasing clinical services.

Taylor ReedGUEST
Um, you know, we have capabilities now where we can be doing adherence rescue calls essentially through, um, our patient app where, you know, you can, based on a percent of day supply, basically say, "Hey, we gotta trigger this notification to this patient to check in and see what's going on." Um, and ultimately that is resulting in pharmacies, you know, recapturing revenue that they would've otherwise missed by proactively reaching out to the patient and it's not requiring somebody on the pharmacy team to be, you know, catching that essentially.
CLIMB YOUR BRAINS OUT with Taylor Reed
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Taylor ReedGUEST
Like, it's skill periodization has been written, uh, in- about in the movement literature.

Taylor ReedGUEST
Um, but, uh, uh, you know, periodization would be something along the lines of, you know, using-- figuring out where you are with a skill at any given time.

Taylor ReedGUEST
So you might be early in developing a skill, and you have to use different tools, um, or different approaches for that, um, for that, that period.
16 MINS LATER