
Susanna Fox
Executive Vice President and Chief Physician Officer (EVP Chief Physician Executive) at Advocate Health, ob-gyn based in Charlotte, NC.
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Aug 26, 2026
REPLAY: Achieving Physician and APP Wellness with the Best Place to Care Initiative
11:30
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11:49
16:51

Yasmin MooreGUEST
Fox speak to communication and feedback and how that's been a success point for us.

Susanna FoxGUEST
Yeah, I think initially when we started looking at this work, our physicians and APPs did not really feel heard.

Susanna FoxGUEST
They felt heard at the local level, but not at the more regional and enterprise level.

Susanna FoxGUEST
A lot of work and have been very intentional at how we hear our physicians and APPs, make sure that we have a really good feedback loop, that we hold listening sessions.

Kevin HopkinsHOST
To that end, as we're talking about the best place to care, what impact has the best place to care work had on the everyday experience for physicians and APPs in your systems? How is maybe their day-to-day work different today than what it was, say, a few years ago as a result of the Best Place to Care initiative? And what's the feedback you've received as a result?