Skip to main content
Susanna Fox

Susanna Fox

Executive Vice President and Chief Physician Officer (EVP Chief Physician Executive) at Advocate Health, ob-gyn based in Charlotte, NC.

Aug 26, 2026

11:30
Fox speak to communication and feedback and how that's been a success point for us.
11:35
Yeah, I think initially when we started looking at this work, our physicians and APPs did not really feel heard.
11:42
They felt heard at the local level, but not at the more regional and enterprise level.
11:47
And so we have put a...
11:49
A lot of work and have been very intentional at how we hear our physicians and APPs, make sure that we have a really good feedback loop, that we hold listening sessions.
12:01
Again, we use the AMA organizational biopsy to inform a lot of our strategies.
12:06
We have newsletters that we send out, which really explain the why.
16:51
To that end, as we're talking about the best place to care, what impact has the best place to care work had on the everyday experience for physicians and APPs in your systems? How is maybe their day-to-day work different today than what it was, say, a few years ago as a result of the Best Place to Care initiative? And what's the feedback you've received as a result?

We value your privacy

We use cookies to understand how you use our platform and to improve your experience. Click “Accept All” to consent, or “Decline non-essential” to opt out of non-essential cookies. Read our Privacy Policy.