And where do you begin?

When we have worked with clients, I think now we are seeing a lot of clients actually learning that we have to always start from what value we are trying to drive, what transformation objectives we have.

Cost is obviously one of them, but that can't be the only one, right? You have to always start from the customer and see how will we impact the customer, whether the speed is important.

Sometimes how are you providing the experience is important and all of these factors have to go in your strategy.

Once you have defined what you want to achieve, then you obviously look at how can you leverage the best of technology which is available today and sometimes also think how will you make it future ready, right? Because You can't make something which is very hard coded to where we are today and not be very modular because models are changing, frameworks are changing.

We have to make it modular, which will survive the test of time.

I think the other important aspect is change management.

Tell me how that would look in an organization as they get more mature.