
Sudheer Koneru
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OCT 5
Sep 22, 2026
366 How to Scale a Salon Business From One Store to One Hundred with Sudheer Koneru
7:42
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A
7:19Antony WhitakerHOST
So have you got any favorite stories that you could share with us that are, I'm assuming, going to be featured in the book that are about people that have really succeeded and really overcome massive hurdles that looks unlikely that they would be able to, you know, overcome.

Sudheer KoneruGUEST
And I'm a firm believer that, you know, your passion and intent and the clarity of intent with which you start your business is very important.

Sudheer KoneruGUEST
They say if you put out the right intention, the universe tends to conspire and things happen in your favor.

Sudheer KoneruGUEST
I can tell you, like, for example, there is this lady, Melanie, based out of Australia, and she built Endota Spas, a very beautiful big brand.

Sudheer KoneruGUEST
But she started off as a simple individual esthetician who learned some of the skills and said, I want to help people.
18 MINS LATER
A
26:14Antony WhitakerHOST
If there were three things that you would say the most successful businesses in any of those sectors have in common, what would those three be?
23. How AI Is Changing the Salon Business with Zenoti CEO Sudhir Kunuru
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Sudheer KoneruGUEST
And so that's the first way, whatever we discussed, and it's now matured, it's working well.

Sudheer KoneruGUEST
The next way we are doing and we are excited about is, see, for the longest time, we built software so that humans understand the software.

Sudheer KoneruGUEST
But if you change the software and the data models, everything such that an AI understands every part of what's in Zenoti for a customer's business, then now the AI can do things which are more interesting.

Sudheer KoneruGUEST
What we are like, you know, at Energize, we're going to be launching some stuff around.
15 MINS LATER
How Zenoti Is Redefining Guest Experience With AI
7:41
12:32

Sudheer KoneruGUEST
So see, AI can't necessarily change or affect the quality of care that a professional is providing fundamentally.

Neil C. HughesHOST
So how do you ensure AI enhances rather than replaces that human touch that makes these places a success?