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Steve Nolan
CEO of The Ariel Group, a leadership and communication development firm, with 30+ years of executive experience and a certified MBTI practitioner.
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Oct 8, 2026
Corporate Training is Not a Cost Center | Steve Nolan
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3:11Andy TemteHOST
Steve, if you had to pick one event in your career, in your life that just put rocket boosters under you, what would that be?
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3:20Steve NolanGUEST
Um, I-- During the, during the financial crisis of two thousand eight, I went into the nonprofit world for five years.
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3:27Steve NolanGUEST
Uh, and, uh, although I was doing very well in business because they were the only ones offering me a chance to run, uh, you know, hundred million dollar organizations.
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3:38Steve NolanGUEST
And I got a call from, uh, Allen and Company to come and talk to them about helping to take one of their companies, a friends and family investment, um, to sale, to eventual sale.
15 MINS LATER
Steve Nolan, Ariel Group: Transparency, Trust and Customer-Centric Culture
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22:37Steve NolanGUEST
I don't want to get too much into it, but your people are, How your people feel about the work they do and the company they work for is what the customer sees.
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22:48Steve NolanGUEST
And a lot of times we say, oh, no, the customer only sees us from our sales engagement or our marketing engagement or when we're delivering professional services or how quickly we can ship and how easy it is to get returns if you're in a packaged goods type of business.
6 MINS LATER