you know for march next year to ring them up it's the same same system it's just being organized isn't it but we're very focused on servicing because it's kind of guaranteed repeat work people are expecting it no surprises you get less breakdowns which actually we prefer because it's you don't have to plan in uns you know work that you haven't scheduled in we like doing maintenance keeping people's boilers ticking over for a long time yeah probably not a

very good business plan it's not a good business plan but well isn't it isn't it i mean very rarely do we get call-outs because you know we go there once a year and if we see something that looks like it might need a you know a bit of attention then we take care of it or we plan it in for the service next year you know we can't big stripped down service every five years.

So we're changing a few bits and pieces there.

So it's good for the customer.

I don't think they realize how good it is until they get someone like other very big companies who maybe are not so attentive to preventative being, you know, we're proactive rather than reactive.

And that's better for us because like you say, you don't get this, very, very rarely get a call in the middle of the night or in the evening and say, oh, look, my heating's not working.

Of course we do, but nothing compared, I think, to some companies.

Was there a process for bringing LJ Plumbing up to speed on existing jobs, customer histories, transferring and introducing gas engineer software to them?