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Stephen Phillips

Stephen Phillips

Chief Technology Officer and Chief Information Security Officer at Gorilla Technology (Auckland, NZ), with 20+ years in cybersecurity including a former role as CISO at Westpac NZ.

Sep 18, 2026

40:40
were going offline, weren't they?
40:41
Yeah, and when a bank gets attacked and doesn't defend well in this, what happens is people can be at a supermarket and trying to pay for their groceries and they can't, which can lead to some very bad reputation outcomes.
40:56
So banks want to avoid these types of problems at all costs.
41:02
But what had happened across the banking sector, and the bad actors had figured this out, is banks hadn't modernised how they protect against things like that.
41:13
And it comes down to risk appetite.
41:16
The money to invest in actually those types of protections hadn't happened, but the risk basically was also not really well documented and understood by the banks.
41:28
So there was about a couple of month period where there was some very rapid investment that happened because for the want of a couple of hundred thousand dollars, banks could avoid actually really significant reputation damage.
46:31
It's through, you know, what you do with it and, you know, putting it into action.

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