me

and what this audio series would be about.

The next three episodes began exploring one of the foundational truths of customer service, that it is one of the building blocks of every successful business and the important role maintenance plays in providing it.

In the episodes that followed, we began dissecting and exploring the word customer in the word customer service.

What does the word customer really mean? Because when we expand our understanding of who the customer is, we also expand whom we serve and how we provide that service.

Now, to me, the natural progression from there is to discuss and explore relationships.

Now, I know what some of you might be asking or saying.

They are all