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Stephanie Postel

Stephanie Postel

Stephanie Postell is co-owner and COO of Anchor Heating & Air, the family-run HVAC company she and her husband David founded in 2021 in Charleston, South Carolina.

Oct 9, 2026

speaker_0HOST
8:57
Right
8:57
... and parties.
8:58
Um, and to your point, the onboarding, the processes, the procedures, the expectation of an employee to be able to show up every day and know what's gonna happen that day is a huge part of culture.
9:13
And so when you know that you're gonna show up and there's gonna be work, and that everybody is gonna be nice to you and they're gonna be supportive where they should be supportive, and they're gonna hold you accountable where you should be held accountable, then it creates a work environment where we all are heading in the same direction, and then we're all working at a higher level, which means we are making more money-

5 MINS LATER

speaker_0HOST
15:04
Mm-hmm
15:04
... and gives back in a big way.
15:06
Um, you know, to your culture question, that's something that our employees really love is that we are very generous with our community in how we support charities and, uh, the little league team and schools and all of that kinda stuff.
15:22
And so if we can continue to do that at a high level and, and give back, um, you know, we're, we're gonna be successful.
15:58
How do businesses do this? What's the secret sauce here?
16:02
You know, I would say one thing is there isn't any.
16:05
It's a lot of hard work.
16:08
We have, again, been very lucky that over time, we took everything and every experience that we had at other companies and implemented that in what we were doing.
16:20
You know, we had...
16:22
We had processes from the first day in both companies that we started because that first company, we actually were Nexstar members.
16:31
And that was huge for us because it helped us understand the importance of the processes and how to treat people.

14 MINS LATER

30:59
Yeah,

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