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Stephanie Nguyen

Stephanie Nguyen

Former Chief Technologist at the FTC under Chair Lina Khan, now Senior Fellow at the Vanderbilt Policy Accelerator and Georgetown Institute for Technology Law & Policy.

Oct 22, 2026

8:22
Can you explain how this works? Yes.
8:23
You quoted the actual complaint in the lawsuit.
8:27
So that was great.
8:29
OK, so in 2023, the FTC brought a case against Amazon for this, quote, price spiking machine.
8:39
Amazon, this is FTC alleged.
8:43
Sure.
8:45
No, of course.

21 MINS LATER

29:27
What do we do about it?
11:21
So let's just go through all three of those.
11:25
Okay, so let's start with the hook.
11:28
This is where companies entice consumers with upfront benefits.
11:32
They'll give you rewards or freebies in exchange for completing a short survey about you and your demographics and potentially some of your behaviors.
11:41
Okay.
11:43
And then you've got the hack.
11:44
And this is where companies use the vehicle of data collection in order to create really detailed profiles about consumers.

37 MINS LATER

48:31
But that does require states taking a fresh look at their unfairness authority, taking a fresh look at their deception authority, and not having it totally infected by this 1980s ideology that consumers should just protect themselves by reading policies.

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