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Staffan Nilsson

Staffan Nilsson

Chief Systems Officer & Partner at Europe Incoming, a London-based destination management company with 30+ years in travel and travel technology.

Aug 12, 2026

0:21
Are we overreacting today in the world of AI? Is it gonna displace travel companies like everybody's talking about, or is it sort of like over-hyped and it's just gonna be business as usual? So Stefan, why don't you tell us a bit about yourself and why people should actually listen to what you have to say? [laughs]
0:40
Looking forward to this conversation.
0:41
I've been in the travel industry for about 30 years now, and working with travel tech since the turn of the century.
0:48
It's been an exciting journey.
0:48
There's been lots of changes along the way from literally fax machines and telexes to where we are today via the internet.
0:57
Working mainly both in the tour operator space and with Europe Incoming since 2005.
1:03
Seen Europe Incoming grow from a small business to where we are today.

7 MINS LATER

8:05
So how has the customer's preference changed? Because I've seen that business change for us as well.

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