
Stacey Elwood
Head of Partner Success at Virgin Media O2, based in London.
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Aug 11, 2026
In relationships we trust: How to build partner success
18:20
18:24
18:28
18:33
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18:06Ben ShoesmithHOST
Could you walk us through how we're evolving our own offering from that service level?

Stacey ElwoodGUEST
We have an ambition to be best in class for customer service within fixed wholesale.

Stacey ElwoodGUEST
So we want to be industry leaders in terms of what we provide as our service wrap.

Stacey ElwoodGUEST
And there are four pillars that we want to sit behind that we think are going to move us there.

Stacey ElwoodGUEST
And we have sort of a plan and a strategy that sits behind these four pillars.
B
21:22Ben ShoesmithHOST
In terms of partner success, again, widely speaking, what have been the big wins recently in partner success?