Skip to main content
Stacey Elwood

Stacey Elwood

Head of Partner Success at Virgin Media O2, based in London.

Aug 11, 2026

18:06
Could you walk us through how we're evolving our own offering from that service level?
18:13
Yeah, absolutely.
18:14
So we have an ambition within those strategic pillars that I just mentioned.
18:20
We have an ambition to be best in class for customer service within fixed wholesale.
18:24
So we want to be industry leaders in terms of what we provide as our service wrap.
18:28
And there are four pillars that we want to sit behind that we think are going to move us there.
18:33
And we have sort of a plan and a strategy that sits behind these four pillars.
21:22
In terms of partner success, again, widely speaking, what have been the big wins recently in partner success?

We value your privacy

We use cookies to understand how you use our platform and to improve your experience. Click “Accept All” to consent, or “Decline non-essential” to opt out of non-essential cookies. Read our Privacy Policy.