
Søren Andersen
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Aug 14, 2026
Maersk and Hapag-Lloyd bosses disagree on structural change
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Craig EasonHOST
So here's Soren Andersen answering my questions about the evolution of AI in shipping and what he thinks the industry's expectations are.

Søren AndersenGUEST
What we're seeing in the market is that customers almost expect to have an AI functionality, uh, a language model functionality, a chat function inside of a product.

Søren AndersenGUEST
That, that is kind of becoming an expectation, right? Because we're so used to ChatGPT and just talking in that way.

Søren AndersenGUEST
To take the leap from that to then actually carrying out actions, right, in an automated way, that is, that's a big step.

Søren AndersenGUEST
When you have digital processes already, then building the agent is much more manageable.