So what strategies can therapists take to prevent or protect themselves from such complaints? Because, of course, we never can guarantee a complaint will never come.

Yeah, I think this kind of goes hand in hand with what you just mentioned as well.

We're told to document, right? But if you look at the regulatory guidelines and we look at kind of the clinical documentation section in our kind of guidelines or handbook or whatever we have for our regulatory bodies, I know in BC and a lot of other provinces in Canada, there's nothing saying what should be in your notes.

It says that we should protect confidentiality.

This is how we should store notes.

This is how we should transfer notes.

But there's nothing actually saying what should be included in our notes.

or processes that a therapist could or should take when writing client-centric notes that doesn't breach confidentiality?