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Simon Grainge

Simon Grainge

Sep 24, 2026

6:42
And where are you at so far in terms of that rollout and collecting the data and so forth?
6:48
I mean, this is part of a longer journey for iSWAM because we've been operating the Seafarer Help Helpline for about 20 years.
6:57
And of course, the purpose of a helpline is its primary purpose is to help, to support the caller.
7:04
It's not to collect data.
7:06
But of course, it's natural that you will collect data.
7:10
That's an incidental benefit that we have from it.
7:14
And we realized some years ago that we need to start looking at this in more detail and understanding, firstly, what's it telling us as an organization in terms of trends and themes? so that we can make sure that our service is appropriate to what's required, but also for the wider industry, to help them to understand what's actually going on out there.
12:20
We

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