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Simma Kularatne
Head of New Business at Interact Contact Centres, with over two decades of experience in the contact centre and CX industry based in London.
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Jul 30, 2026
Simma Kularatna - Interact - LinkedIn Has Lost the Plot - Can the CX Community Fix It?
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13:18Simma KularatnaGUEST
You know, I joined, I joined Interact in 2019, and Interact was already a very successful, uh, outsourcing partner.
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13:30Simma KularatnaGUEST
The only thing was it was, it was sort of this industry's best-kept secret.
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13:35Simma KularatnaGUEST
Now, that's not great [laughs] when you're trying to generate new business.
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13:39Simma KularatnaGUEST
So LinkedIn became a sort of strategy, if you like, to build brand awareness, to build, um, put out there really who Interact are, what we do, and all of that.
9 MINS LATER