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Shane Bishop

Shane Bishop

Founder and CEO of Custom Health, a UBC pharmacist who developed medication adherence technology including the Spencer smart dispenser and is taking the company public on the TSX.

Aug 20, 2026

0:13
But before we do that, let's remind everyone a little bit about Custom Health and what you do.
0:18
Yeah, so our business plan, which is reflected in the numbers that we will discuss, really we're acquiring pharmacies in key geographies across North America where we have access to populations of patients based on our in-home technology.
0:33
which is a medication dispensing technology that extracts a lot of data from the patient multiple times a day.
0:40
And we feed all the data to our clinical team that actually looks at data and does something with this data.
0:44
And we tend to integrate our recommendations and the data into physician EHRs, really closing the loop on the circle of care and leveraging our pharmacists as much as much as possible.
2:26
And so there's not a shortage of opportunities there, but it's the right opportunity that makes the biggest difference.
2:32
Absolutely.
2:33
I mean, there's a lot of different rollout strategies out there with pharmacies and you know you grow by inorganic acquisitions.
speaker_0HOST
0:55
H- how will owning the technology improve medication management for patients, healthcare providers, and also y- your pharmacy partners?
1:02
Yeah, I think, you know, i- owning it, um, allows us to now control, dictate the direction of the technology itself.
1:13
Um, we're, uh, picking them up at an opportune time.
1:16
They've already created their Gen 2 device which from our perspective now that we're, you know, you know, coming along and, and working alongside the team directly.
1:26
Looking at the AI capabilities, we wanted the device to have, you know, a little bit better s- uh, speakers and, and, uh, you know, for AI interaction.
1:34
We get an amazing amount of data off the device by individuals answering questions on the screen.
1:39
Um, this patient re- report, uh, report outcome data is very, very valuable to our clinical team.
speaker_0HOST
2:22
How important is that as you scale the business?
2:07
So if I'm a patient, what sort of things would I see at my home so I understand how each sort of part of the business would work then?
2:15
Yeah, for sure.
2:16
I mean, I'll give you an example of like one of our focuses right now is on pain management, especially in the USA.
2:23
We just happen to do some very significant opioid reduction services in the US where we've actually managed to lower the amount of opioids patients take by 27%.
2:33
So it's a really big number.
2:35
And if you look at our platform of tracking a tablet through the entire system, full chain of custody tracking for opioids, We're starting to sign up all these very large paid providers in the US, which is fantastic.
2:46
So typically what happens with a patient is that we'll receive their, you know, their prescriptions into a pharmacy that we own and operate.
4:16
And so just building the brand up a little more?
16:04
Give us a little bit of a background on custom health and what it does and talk about Spencer, the dispenser, and what kind of data sets you're getting and how you're using AI to gather that information and populate it so you can make instant changes with people's doctors right away.
16:24
Absolutely.
16:25
So what we are today, and this is based on history of the company as we've evolved and I've owned and operated pharmacies with partners, partners solo, built technologies along the way.
16:36
And we've kind of taken it all in under one roof in a company called Custom Health.
16:41
And Custom Health today is an organization that is owning and operating pharmacies.
16:47
in key geographies across north america so these are those closed door non-retail kind of factory settings that package a specialized cartridge of medication for patients so you know it's not a bunch of vials leaving the pharmacies it's a simple cartridge that gets dropped into a device it's kind of a Think of it as a toaster with a screen on the front.
17:07
So this little cartridge drops into this toaster and all you just drop it in and then that device will basically beep and whistle and flash and get louder and louder and brighter and brighter when it's time for the patient to take their medications.
19:36
And like, is that not a way safer way?

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