
Seth Marrs
2
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Aug 3, 2026
How to Stop Your Sales Teams Hurting CX
7:15
7:27
7:39
9:38

Francesca RocheHOST
Seth, what behaviors should sales leaders focus on when impr- if improving if they want to create those stronger customer relationships from that very first interaction?

Seth MarrsGUEST
As a sales leader, it's your job to coach your sales teams to do the work for them.

Seth MarrsGUEST
It always kinda has been the step in a milestone in the journey to be able to improve performance, but I think in, up until now, almost all of it has been focused on, "I did the training.

Francesca RocheHOST
So how can organizations create better alignment between these teams around customer expectations and outcomes?
Agentic Sales: Seth @ Sandler
4:34
4:43
4:52
5:00
5:09
13:37

Noah MarksHOST
And then how far are you seeing the reality of what's happening in the space from what vendors are pitching?

Seth MarrsGUEST
So the first thing to look at is anybody who says I can get rid of the BDR is lying to you.

Seth MarrsGUEST
I mean, just take a simple outbound motion, like picking up the phone and calling a customer.

Seth MarrsGUEST
It's the same thing in why it's really hard to record calls when you do outbound motions because you have to ask for permission, a similar type thing there.

Seth MarrsGUEST
So we're going to do all of this for you and just hire my BDR and we're going to handle it.
8 MINS LATER

Andy MowatHOST
Are you guys helping people implement these tools or like where does the Sandler expertise come into this equation of like taking that AI GTM transformation step? You know,