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Seth Marrs

Seth Marrs

Aug 3, 2026

7:15
Seth, what behaviors should sales leaders focus on when impr- if improving if they want to create those stronger customer relationships from that very first interaction?
7:26
Yeah.
7:27
As a sales leader, it's your job to coach your sales teams to do the work for them.
7:32
So coaching is becoming, i- is going to become even more valuable.
7:37
To a large extent, you're gonna see the training piece being once...
7:39
It always kinda has been the step in a milestone in the journey to be able to improve performance, but I think in, up until now, almost all of it has been focused on, "I did the training.
7:50
I ticked the box.
9:38
So how can organizations create better alignment between these teams around customer expectations and outcomes?
4:34
And then how far are you seeing the reality of what's happening in the space from what vendors are pitching?
4:43
So the first thing to look at is anybody who says I can get rid of the BDR is lying to you.
4:50
They're just lying to you.
4:52
I mean, just take a simple outbound motion, like picking up the phone and calling a customer.
4:58
A, they can do it, but you wouldn't do it.
5:00
It's the same thing in why it's really hard to record calls when you do outbound motions because you have to ask for permission, a similar type thing there.
5:09
So we're going to do all of this for you and just hire my BDR and we're going to handle it.

8 MINS LATER

13:37
Are you guys helping people implement these tools or like where does the Sandler expertise come into this equation of like taking that AI GTM transformation step? You know,

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