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Seth Johnson

Seth Johnson

Chief Technology Officer at Cyara, a customer experience assurance platform, with 20+ years in software and technology leadership.

Jul 28, 2026

5:55
What is your take on the major challenge of proving ROI with AI?
6:00
Yeah, it's a good question.
6:03
I see the...
6:06
Probably the biggest challenge with ROI is, first off, you're spending a lot of money upfront to build something.
6:14
Are you using it to the fullest extent that you can? I think a lot of customers are hesitant to roll out these AI-based solutions in totality out of the gates.
6:29
They want to slow roll them.
6:31
I actually agree with that.

15 MINS LATER

21:37
What's the one thing that leaders need to get right before scaling AI?

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