you know yep but is it willing to let go of that a little bit such that they can empower other people and have their hand on their back you know shout out to like cedar sinai they do like a really great job of that and and and and we're seeing more and more of that so the point is that i think that's amazing um that your organization is doing that So to that end, you know, closer to home, what are some of the things that either you're most excited about or some initiatives that are on your mind leading into the end of this year, early next year? Like what's on your roadmap?

Our organization has a five-year strategic plan, and it's to bring in technology as a resource to support humans.

And I'm excited to crack that code, right? That's new.

So AI is a big piece of it.

The other piece that I'm always looking at and trying to improve is our call experience, because as you know, it's getting harder and harder to make calls and get answers.

With spam, we have all kinds of challenges that are, I mean, it literally is against us.

Yeah.

Like go, if I have a problem or an opportunity to address like, Let me go figure it out.