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Scott Zucker
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Jul 8, 2026
Beyond the Legal Argument: The Psychology Behind Successful Business Mediation
11:33
11:50
12:09
12:17
12:26

Scott ZuckerGUEST
... a lot of time and energy to be successful, and for the most part, it's because of this whole, the headline of, of this podcast, is the psychology involved with people's emotions and positions and attitudes as they walk into the room.

Scott ZuckerGUEST
Uh, I, I think it's all about psychology and I, I wish I had finished my, you know, my undergraduate degree in psychology as compared to going poli sci, because when I took those psychology classes, you know, learning about how people, uh, see the world is really important in a mediation.

Scott ZuckerGUEST
So someone comes into a mediation, there's a lawsuit pending or some dispute for which they're on opposite sides.

Scott ZuckerGUEST
Somebody thinks they're right, somebody thinks they're wrong, right? It, it, it's...

Scott ZuckerGUEST
The psychology part is maybe sometimes working outside that, recognizing how a person will feel if this dispute is resolved, if there is closure out there, if money is given so that the family can move on or the business can go on, um, that they are not anchored down in a dispute that is costing the business money, maybe damaging the business's reputation.
22 MINS LATER
