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Scott Lien

Co-Founder of GrandPad

May 28, 2026

26:59
Mm-hmm.
27:00
The lighting's appropriate, the menu size there, have someone answer the phone so people can make reservations.
27:06
And all of a sudden, seniors go, "I love going to that place.
27:10
That was a great experience." And it's simply designing that end-to-end experience and taking into account your customers, which I would argue for restaurants, it's gonna be more than half of your audience.
27:23
That's gonna be a positive to them.
27:26
I mentioned packaging, anything that you're shipping out to people.
27:30
But I'll give you one that's really hard, as we were just touching on security and scams against people.
27:53
Mm-hmm.

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