
Scott Clarke
Managing Director and co-founder of Kensa Creative, a design and marketing agency based in Telford, Shropshire.
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Jun 10, 2026
From £47K to £2.6M: How to Scale a Creative Business the Right Way
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Doug D'AubreyHOST
And I think one of the things you were talking about is that the managers actually have to spend and allocate time to managing the people and training them to do it.

Scott ClarkeGUEST
Yeah, I mean, it sounds obvious, but managers have to make time to manage people.

Scott ClarkeGUEST
And because the people in our team who are becoming the heads of department have a background in deliverable, they turn their hands to a project.

Scott ClarkeGUEST
And the same journey I've been on, if you're overseeing projects within a bunch of people, you have a tendency to, oh, I'll just help with that.

Scott ClarkeGUEST
But then when we looked at the data at the year end, our heads of department were spending about 60% of their time delivering projects.

Scott ClarkeGUEST
Now, that's not necessarily the end of the world if they're really important projects, but does that mean that we're neglecting the team under them by not making time to work with them, to develop them, to talk about their career goals, to talk about their skill sets and training needs and really spend the time with them? So we're putting in things like monthly one-to-ones that happen, like clockwork.