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Saul Frank

Saul Frank

Co-owner of Camera Electronic, a family-owned photographic and imaging retailer in Perth, Western Australia, featured on the BackChat podcast discussing customer experiences.

Jul 21, 2026

WillHOST
7:26
Like clearly you get on a T-shirt but like what it actually means because that's pretty special.
7:30
Yeah.
7:32
Well, we get reminded of it every day.
7:34
Because when it's your father you do, you think about it every day.
7:37
Even if anyone's lost a parent, they'll know this.
7:39
You think about them every day in some small way, big way, something will happen for us.
7:45
We're working in the business he built from nothing, literally from his house.

6 MINS LATER

13:55
I mean,
12:39
And, and we've also tried to pay that same support to people where we can as well.
12:42
I mean, we're very lucky that the fact that Dad was there to sort of guide us and see how he did things based really on trust.
12:49
You know, long before computers could send follow-up emails about you haven't paid your bill or whatever.
12:54
And he was, you know, dealing with government departments, but also pro photographers that were essentially artists themselves struggling to run a business.
13:03
Might- they might have been shooting for anything.
13:04
They could've been shooting for the footy.
13:05
They could've been shooting for anything, and they need this big, long lens.

8 MINS LATER

21:13
Yeah
4:30
We had to
4:30
deliver a whole bunch to his hotel personally to him and use his alias at the door.
4:34
Anyway, Dad's come up to Heather Graham at the time and I think she'd just been voted like sexiest woman in the world or something like that.
4:41
And Dad's gone up to her and goes, what are you doing, love? And he goes, oh, you know, I'm in film.
4:48
And then he goes, oh, I could tell you all about film.
4:49
I do all this stuff with Channel 7.
4:50
Yeah, ISL cameras to Channel 7, you know.
5:01
And
2:47
We've been pretty surprised as well
2:48
that through that relationships and going back to it and partnerships, we've travelled a lot and seen some amazing things through work and with a lot of our suppliers, industry being Germany and Japan, we've been to both a lot and we've got a family background from Germany and grew up speaking, so we're very passionate about it.
3:07
We had a big launch from Leica, the German heritage camera brand.
3:10
We don't talk about
4:41
And
4:41
then the young staff were getting, you know, excited at the time.
4:44
Oh, these celebrities are in the store, but – Yeah, we've been pretty blessed to deal with some household names like that over the years, which is pretty cool.
4:52
But everyone's just people and, you know, when you treat them like that, everyone's happy as well.

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