Sarah, does that resonate for you?

It does.

A couple of practical things we've done in North Carolina.

It's a new challenge for our business staff to lead these big implementations.

So asking a pharmacist to lead the implementation of a PBM is not their typical wheelhouse.

So we've been spending a lot of time building tools for them, helping them understand what the process is, what staff is expected to do on the IT side, on the project management side, on the operation side, so that they know they're supported by a team, but we're executing on their vision of what they expect.

the tool, the technology to deliver for pharmacies and pharmacists in North Carolina.

Sarah, I'm wondering, particularly when we see so many new to being Medicaid directors or new to being Medicaid leaders, what advice would you give to them about how to work with all of these different partners and or how people should work with Medicaid?