You know, and they, they're having a really, really bad day, and you need to talk to them

themAs a first aider on their level as well, so small words, short sentences, keep it calm, trying to even your pitch.

Like, these aren't things I can teach them.

It's something that hopefully they learn during all the scenarios where they're practicing, um, with their fake victims, uh, who are hopefully acting as outrageous as possible in some cases, [laughs] or not.

Um, because having a patient who's shut down as well is also just another barrier to communication.

You need to say...

You need to explain to them, and sometimes for someone who's very analytical, saying like, "Okay, uh, I'm going to pat you down.

[laughs]