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Sam Krause

Sam Krause

Senior Vice President of Operations & Member Experience at fintech company Chime, where she has led operations and member experience since 2020.

Sep 3, 2026

Customer Confidential: Untold Stories of Earned Growth

Customer Confidential: Untold Stories of Earned Growth

Ep. 266 | Sam Krause: "That's Not How Banking Works"—Why Chime Takes Risks Traditional Banks Avoid

Sep 3 · 41m

Rob Markey
Rob MarkeyHOST
10:45
How would you describe that for Chime?
Sam Krause
Sam KrauseGUEST
10:47
Yeah.
Sam Krause
Sam KrauseGUEST
10:48
Well, maybe I'll describe one.
Sam Krause
Sam KrauseGUEST
10:50
I had a chance to meet and I really do see him as like the archetypal member.
Sam Krause
Sam KrauseGUEST
10:54
This member came from a large family, I think nine brothers and sisters.
Sam Krause
Sam KrauseGUEST
10:59
They never talked about finances in their household.
Sam Krause
Sam KrauseGUEST
11:02
felt very unprepared when they went into the workforce and were kind of on their own.

20 MINS LATER

Rob Markey
Rob MarkeyHOST
31:24
How is it that you're injecting a human touch into a business where everything is digital?

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