did he believe that he would end up being a COO? of 400 plus homes, 6,000 staff in the sector that you love.

No, he didn't.

No, he didn't.

And he didn't even have a clue that this was a career option.

Not a clue.

I just wanted to go and make a difference.

I wanted a job that covered my weekends whilst I was studying and doing A-levels and hoped to go on to university.

What do you think the important skills of a COO is?