
Ryan Young
Ryan Young is a Staff Technical Writer at Stripe, appearing on the Knowledge Base Ninjas podcast about writing clearly in the age of AI.
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Sep 9, 2026
Writing Clearly in the Age of AI: Lessons from Stripe’s Ryan Young
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Gowri RamkumarHOST
Now, what makes, uh, writing, well, a skill that continues to matter irrespective of the tool that you, that anybody uses?

Ryan YoungGUEST
I mean, at least, I, I think for a lot of people, um, at least, I know it's definitely true for me, is that a lot of my job is just writing [laughs] text messages to people through Slack or email, and so it just, everyone's writing all the time and reading all the time.

Ryan YoungGUEST
So they're, you know, um, obviously what you write on Slack isn't necessarily, like, you know, you don't go and revise that.

Ryan YoungGUEST
But, um, but I think that's true even of, you know, kind of the finished documentation that you put out for, like, in the public for users, is that, um, yeah, what- whatever, whatever tool you're using, um, if you're using FrameMaker like I did [laughs] at first or, you know, um, what we're using now, like, it's, yeah, it's still the same kind of basic fundamental supply of just being clear, being concise, kind of understanding where your readers or your users are coming from.

Ryan YoungGUEST
And yeah, so just kind of m- making sure that you could get, cut across any, any noise of kind of o- other competing messages or, you know, users generally don't wanna read, so you have to kinda-

Ryan YoungGUEST
... then again, you know, you don't necessarily wanna go- You don't wanna overwhelm them with details, but you wanna be able to provide them with enough so that they understand how to match up what you're presenting with, like, what they're bringing to the table.