What is that thing?

The first thing that comes to mind is listening.

Listening is all three of what you mentioned.

It is a practice, it is a communication tool, and it's also a mindset.

What patients frequently complain about is not being listened to and not feeling understood.

And I think also clinicians complain about that too.

They don't feel understood by the administration, by their peers, by their colleagues.

How would you guide them in those moments?