What triggered that?

A few things triggered it.

Early on, when we were probably talking, if we go once again back to the beginning slightly, when I started, took over the business, I immediately took on a business coach because I wanted to get something.

I knew numbers, I knew my way around certain things, but I wanted someone to walk alongside me for a bit.

So I did that for probably two or three years.

And then I moved away.

So right from the beginning, I wanted to make sure that I set myself up with more than just a job.

How important was documentation systems and processes for you? Were you running a business that had a lot of that? And if so, how important were they? Or what did good enough look like for you guys?