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Robyn Clark

Robyn Clark

Founder & CEO of Jewelry Business Academy; host of the Jewelry Business Academy Podcast

Jul 14, 2026

10:58
Mm-hmm.
10:58
And then for the full inspection with the new framework, um, that's been out for consultation, like Ed said, you know, I thought, "Actually, this is a really good opportunity 'cause we're expecting that call any day almost.
11:08
I'm gonna look through this framework, and I'm gonna do a self-assessment against it for my own practice." And there were a few things in there where I was just like, "Nope, that's not general practice.
11:16
That doesn't apply to us.
11:17
That's a different kind of primary care organization." But it's also then having the confidence to say, "No, that doesn't apply to us," whereas I think there'll be other managers or CQC-registered managers out there who will be stressing about, "How do I demonstrate that? Because I don't see that requirement reflected in my contract or the work that we do." So it's just pulling all of those different elements of primary care together might be helpful for the inspecting team but isn't necessarily helpful for the provider because it's very nuanced how we operate.
11:45
I did like in that new framework that some of it was very clear about what it is that the inspector should be looking for, and, and it sort of steers you on how you could evidence those compliance and those objectives to those different levels.
11:57
But the one thing that we hear constantly from all members who've been inspected, whether it's this new model or a full inspection, is inconsistency amongst inspectors still exists, and that is often the biggest stress point around the whole CQC process is, you know, what one practice manager is told is an example of excellent care, another practice manager is told isn't sufficient or isn't important.

6 MINS LATER

18:11
So you might just wanna see where you're up to with that, with the mandatory staff training, and make sure that you're close to having all of your staff members through that.

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