Since you came on last time, can you maybe tell us what's changed personally in your approach to selling day-to-day and maybe what sparked that shift?

Mm-hmm.

Absolutely.

So the last time we spoke several years ago, it was on the heels of the publication of my book, Heart Powered Sales.

And a big piece of that is really the mindset around selling.

It even brings in some elements of spirituality as well.

In my view, your outlook on life and the world and how you view it will deeply impact your ability to sell and to show up, to be of service, to emotionally detach from whether or not you make the sale.

But look, can you maybe walk us through a recent deal where you got it wrong at first, what you learned, and if maybe there's anything that you've changed in your sales process from that, any learnings that you've had from something you went wrong on?