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Robin Lawther

Sep 14, 2026

0:49
I guess it was the late 90s, right? So first of all, maybe you can give us a little bit of the highlights of the research.
0:57
Yeah, sure, Nina.
0:57
Thank you for, thank you for having me, having me on today.
1:01
This is a topic I love talking about.
1:03
It's one I feel very passionately about, but I'll say upfront I definitely do not have all of the answers.
1:09
I've got some thoughts and hypothesis, but honestly, anybody can kind of make an educated guess [laughs] at this right now, and we will see how it pans out over the next couple of years.
1:19
I also, I think, to acknowledge your point straight up, is you can't go a day or an hour without hearing about AI, but I think some more of it is being kind of headlined versus what we have actually seen play out in reality.
3:34
And there consumers do have confidence in AI.
2:40
What capabilities did you introduce to further help travel advisors with such things as back office operations, reduction of manual work, and scaling their business?
2:50
Yeah, and I think I'll answer that in a couple of ways, and I'll talk specifically about those features in a second.
2:55
I think if we kind of take a step back and kind of reflect on where the industry is, it is very complicated.
3:03
Advisors are typically booking across a whole variety of different tools.
3:07
There's more and more people that are coming into this space every day.
3:10
A travel advisor's role is hard.
3:12
They don't just go on to one platform and book everything and they're done.

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