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Robin Lawther
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Sep 14, 2026
The Trust Gap: Expedia VP on Why AI Can’t Replace Advisors
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Nina SlawekHOST
I guess it was the late 90s, right? So first of all, maybe you can give us a little bit of the highlights of the research.

Robin LawtherGUEST
It's one I feel very passionately about, but I'll say upfront I definitely do not have all of the answers.

Robin LawtherGUEST
I've got some thoughts and hypothesis, but honestly, anybody can kind of make an educated guess [laughs] at this right now, and we will see how it pans out over the next couple of years.

Robin LawtherGUEST
I also, I think, to acknowledge your point straight up, is you can't go a day or an hour without hearing about AI, but I think some more of it is being kind of headlined versus what we have actually seen play out in reality.
How Expedia TAAP Is Expanding Services for Advisors
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What capabilities did you introduce to further help travel advisors with such things as back office operations, reduction of manual work, and scaling their business?

Robin LawtherGUEST
Yeah, and I think I'll answer that in a couple of ways, and I'll talk specifically about those features in a second.

Robin LawtherGUEST
I think if we kind of take a step back and kind of reflect on where the industry is, it is very complicated.
9 MINS LATER
