
Robert Shafer
Mayor of Summersville
1
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Jun 1, 2026
Using Remote Monitoring to Transform Patient Education and Patient Experience w/ Dr. Robert Shafer
5:08
5:17
11:52
12:16

Brian WrightHOST
Have you felt you've lost the relationship with these people, seeing them once a year, you know, or first time back 13 months after they picked up the aligners?

Robert ShaferGUEST
I, I think that from a, from a doctor-patient relationship, especially with some of the kids and some of the things, you know, you would interact with them about every six to eight weeks or however much they were coming in before, I think to a certain degree that does happen.
6 MINS LATER

Brian WrightHOST
If you're using remote monitoring, right, you're not gonna see them a few weeks from now to go, "Hey, how was that soccer game?" So now whoever's running remote monitoring needs to proactively ask in remote monitoring, "How was the soccer game?" And those, if you're not doing those kind of things with that kind of communication, y- you will lose the relationship without a doubt with the patient.

Robert ShaferGUEST
patient.And, and, and if you are doing that though, as I think about this, really the relationship, yes, they're not coming in and out of the office and, and that, but you're probably interacting with them more in what they are doing in their daily lives than what you were doing before.