Robert Reitknecht
Robert Reitknecht is the Founder & CEO of HospitalityRenu, a luxury and boutique hotel consulting firm focused on guest experience and service culture.
2
APPEARANCES
2
PODCASTS
Sep 30, 2026
Robert ReitknechtGUEST
You start with the people first, right? And I, I think technology then should be s- supporting that experience, uh, not to really replace it.
Robert ReitknechtGUEST
I know we talk about AI, and, uh, I mean, at my last, uh, uh, event I did in Vegas, I was on a speaking panel.
Robert ReitknechtGUEST
You know, I talked about AI, and, uh, it's not to replace, you know, the, the human touch, right? So I think that's so important.
Robert ReitknechtGUEST
And also s- you know, also I wanna mention that you, you gotta think about the processes.
Robert ReitknechtGUEST
Um, I mean, years ago, years ago, I would I go to hotels and where I work for hotels when I was a front desk agent or in other departments.
Robert ReitknechtGUEST
And it's like, you know, so it's really important to get out behind your desk and.
12 MINS LATER