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Rob Newberry
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May 1, 2026
Know Your Members - Abrigo
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6:38Robbie YoungHOST
How can credit unions start bringing that part of the relationship into the conversation earlier in a natural, more member-focused way?
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6:48Rob NewberryGUEST
That's a great question, and I get to talk to a lot of, uh, credit unions out there.
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6:52Rob NewberryGUEST
Sometimes on the lending side, it's more transactionally focused, where, especially if it's a member business loan, where they might say, "Hey, in order to do this loan, I need a deposit account," or you require, you know, a share account to get an auto loan or something, which is very, seems very transactional versus what I would call natural and where you could grow different kinds of deposit accounts with that member.
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7:17Rob NewberryGUEST
So it's really, once again, understanding that journey on, hey, when you're meeting with that customer, why, why do you want this loan? Understanding, you know, are they starting a new business? Are they planning for a wedding? What is really going on with that member? And trying to help them understand the other products and services that you can offer in a normal conversation.
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7:39Rob NewberryGUEST
Sometimes it's split up where they might not be in charge of getting the actual deposits, but being able to partner, maybe bring someone else in that, uh, initial conversation to just say, "Hey, by the way, we do offer all these other products that you might be interested in based on where you are in your life cycle," on that front.
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8:04Rob NewberryGUEST
Yeah, we have a lot of interesting things going on in the AI space, as probably a lot of companies do.