What, what have you learned then about processes and simplifying things?

You can't always trust what people say.

[laughs] Um, uh, we, we, we did...

Uh, what did we do last year on this big project? On this big project last year, um, we switched the, uh, finance provider.

So, um, this is four or five hundred, um, retired people buying a, buying an insurance product.

Um, and so we were able to save a little bit of money for them on the cost of their finance, so we thought that'd be a good idea, and it looked like the system would be slicker, so less admin, so we thought that would be a good idea, and then we did it.

And despite, um, uh, uh, sandboxing it and dry-running it, as soon as it came to the live environment, we started hitting problems all over the place, and with the numbers it was really, really difficult.

So AI, you know, where, where is AI saving time for you, and where is it probably still a distraction?